PRIVACY POLICY

When you interact with our website

Information we may use:

  • The approval of cookies on our website
  • Email address 
  • Phone number

Purposes:

(1) To provide, update, maintain, improve and protect our website, business and services 
(2) To deliver relevant website content and online advertisements 
(3) When you sign up for our newsletter

Why we need it:

(1) Cookies will help us improve your experience on our website 
(2) To deliver you tailored services, improve your experience and grow our business 
(3) We need to have your email address and/or phonenumber to be able to send the newsletters to you

When you contact us

Information we may use:

  • Name, Email address, Telephone number, Correspondence history
  • ID documentation 

Purposes:

(1) To contact, communicate with you and manage all queries through email, telephone and social media 
(2) To verify your identity when you request further information based on your rights

Why we need it:

(1) We will always try our best to answers your questions or concerns. We need this information to reply to you
(2) If you want to get to know the information we keep about you, we must make sure to identify you before giving you information. Because we do not want the information to get to the wrong person

When you make a purchase

Information we may use:

  • Email address, Full name, Phone number, Shipping address, Billing address
  • Phone number, Email address
  • Payment information details 

Purposes:

(1) So that you can purchase and receive your order 
(2) To receive updates about your order via email or SMS 
(3) To receive new offers via email or SMS
(4) Receive your payments and manage refunds and compensation

Why we need it:

(1) We cannot send your order if we do not get access to this information 
(2) In order to know the delivery of your order and to get the avi-number to pick it up at service point 
(3) We need to have your payment information in order to send and refund money to you in case of refunds or complaints
(4) To send you new offers via email or SMS

Klarna 

In order for us to be able to offer you Klarna's payment method, we need to share some of your personal information with Klarna, such as contact and order information, in order for Klarna to be able to assess whether you can be offered their payment methods and to tailor the payment methods for you.

You can find more information about Klarna here. The use of these data is regulated in accordance with the applicable data protection law and Klarna's data protection policy.

Data integration

We use maximum Facebook and Shopify integration which combines all data-sharing options to reach the highest amount of customers. It uses Conversions API, which shares data directly from Shopify’s servers to Facebook. This means the data can’t be blocked by ad blockers.

If you have any further questions and want to know what information we have about you and how we use it, please contact us at info@hubso.com