RETURNS & EXCHANGES
AT LXA YOU CAN RETURN YOUR ORDER UO TO 14 DAYS AFTER RECEIVING IT
RETURN FEES
SWEDEN
99 SEK
NORWAY
25€
USA & CANADA
30$
DENMARK
16€
FINLAND
15€
GERMANY
15€
FRANCE
15€
SPAIN
15€
ITALY
15€
THE NETHERLANDS
15€
SWITZERLAND
30€
REST OF EU
15€
Applies to the following countries:Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.
REST OF EUROPE
30€
Applies to the following countries:Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.
REST OF THE WORLD
35€
Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.
EXCHANGE FEES
SWEDEN
99 SEK
OUTSIDE OF SWEDEN
If you wish to make an exchange outside of Sweden you need to make a new order and return your existing order.
Click here to register your return.
RETURN POLICY
- Please note, the initial shipping fee will not be refunded.
- According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
- In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
- Goods returned must be unused and with original tags.
- Within 14 days of receipt of the goods, we will refund the product value.
- Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here.
CLAIMS
Approved claims are free of charge and registered through the link given above.
CLAIM POLICY
- You as a customer have the right to claim a product if its characteristics differ from what we promised.
- Three years' right of complaint is in accordance with the Consumer Buying Act.
- The consumer is compensated for any shipping costs incurred in connection with the complaint.