RETURNS & EXCHANGES
AT LXA YOU CAN RETURN YOUR ORDER UP TO 14 DAYS AFTER RECEIVING IT
USA & CANADA
REST OF EU
Applies to the following countries:Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.
REST OF EUROPE
Applies to the following countries:Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.
REST OF THE WORLD
Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.
- Please note, the initial shipping fee will not be refunded.
- According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
- In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
- Goods returned must be unused and with original tags.
- Within 14 days of receipt of the goods, we will refund the product value.
- Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here.
Approved claims are free of charge and registered through the link given above.
- You as a customer have the right to claim a product if its characteristics differ from what we promised.
- Three years' right of complaint is in accordance with the Consumer Buying Act.
- The consumer is compensated for any shipping costs incurred in connection with the complaint.