RETURNS & EXCHANGES

AT LXA YOU CAN RETURN YOUR ORDER UP TO 14 DAYS AFTER RECEIVING IT

RETURN FEES

SWEDEN

99 SEK

NORWAY

25€

USA & CANADA

30$

DENMARK

16€

FINLAND

15€

GERMANY

15€

FRANCE

15€

SPAIN

15€

ITALY

15€

THE NETHERLANDS

15€

SWITZERLAND

30€

REST OF EU

15€

Applies to the following countries:Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.

REST OF EUROPE

30€

Applies to the following countries:Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.

REST OF THE WORLD

35€

Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.

EXCHANGE FEES

SWEDEN

99 SEK

OUTSIDE OF SWEDEN

If you wish to make an exchange outside of Sweden you need to make a new order and return your existing order.

Click here to register your return.

RETURN POLICY

  • Please note, the initial shipping fee will not be refunded.
  • According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
  • In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
  • Goods returned must be unused and with original tags.
  • Within 14 days of receipt of the goods, we will refund the product value.
  • Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here

CLAIMS

Approved claims are free of charge and registered through the link given above. 

CLAIM POLICY

  • You as a customer have the right to claim a product if its characteristics differ from what we promised.
  • Three years' right of complaint is in accordance with the Consumer Buying Act.
  • The consumer is compensated for any shipping costs incurred in connection with the complaint.