FAQ
Can I cancel or make a change in my order once it is placed?
To cancel your order or make any changes, please reach out to us at info@lxathelabel.com. If your order has not been packed or shipped yet, we are usually able to make changes to your order.
I have not received my order yet. When will it arrive?
We want you to receive your products as soon as possible and we usually handle your order within a few days. If you have questions about your expected delivery time, please contact us at info@lxathelabel.com.
How do I return my product?
Click here to go to our return form and start the return process.
What is the return fee?
We encourage mindful shopping and ask that you only purchase items you are certain you want to keep. To avoid unnecessary shipping, please carefully consider your purchase before placing an order.
- Sweden: 99 SEK
- Norway: 230 NOK
- Denmark: 99 DKK
- Finland: 15€
- Germany: 15€
- France: 15€
- Spain: 15€
- The Netherlands: 15€
- Italy: 17€
- Ireland: 17€
- Iceland:17€
- Austria: 17€
- Belgium: 17€
- Czech Republic: 17€
- Hungary: 17€
- Luxembourg: 17€
- Poland: 17€
- Switzerland: 30€
- USA: 35$
- Canada: 35$
I failed to collect my package, what happens?
Please keep in mind that if you fail to collect your order, an additional admin fee will be added. This fee is charged to cover return shipping, packaging, and handling costs.
If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 50 USD / 40 GBP will be charged at return.
If an order is abandoned when ordering in Sweden or EU an additional fee of 130 SEK / 15 EUR / 170 NOK / 110 DKK will be charged at return.
Do you ship outside of Sweden?
Yes, we do! An extra shipping fee may be added depending on which country you want to ship to. You as a customer are responsible for any additional customs fees.
Here you can see all the countries we ship to.
How do I find out when an item or size is back in stock?
To be notified when an item is back in stock, visit the product page and select the size you want. Then, click the ‘Notify Me’ button and enter your email address. You will receive an email as soon as the item is available.
If you did not find the answers you're looking for here, please send an email to info@lxathelabel.com
we're here to help you!